Refund Policy

E Trades Ltd commits to ultimate security regarding your deposit and withdrawal process. Your deposits can be performed through an array of secure and reputable payment methods, and in a variety of currencies. The process is simple, safe, and quick.

Your withdrawals can be received just as efficiently. You can transfer the funds into your account in the currency that you choose, and in the secured method which is most convenient for you. Your funds will be received in a short time period.

Below are the methods of choice, for deposits and withdrawals:

CREDIT CARD

Depositing or withdrawing your funds via credit card is a fast and secure method highly recommended by E Trades Ltd Currently, we support the following Debit/Credit Cards:

Visa, Delta, MasterCard, Diners, Visa Electron, Maestro, Maestro UK (Switch) and Solo.

WIRE TRANSFER

This deposit method allows you to send money directly from your bank account to your account, eliminating the need for payment services. You can also receive your funds securely through wire transfers. Please be aware, however, that there may be fees associated with wire transfers and it is worth looking into this before using this payment method.

WITHDRAWALS METHODS

The instructions below apply to all E Trades Ltd Clients. On the event of Withdrawal request, the funds will be transferred according to the original method used to fund your trading account. In order to request the withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal.

FILLING IN THE FORM:

Client Information: fill in all required fields with relevant info.

Depending on the Withdrawal method, fill in the details for Credit Card or wire transfer:

If you choose Withdrawal via Credit/Debit Card all you need to fill in, is the Cardholder name and the last 4 digits of the Card number.

If you choose Withdrawal via Wire Transfer you are required to provide following information.

Beneficiary Bank: name of your bank.

Beneficiary Bank Address: full address of your bank, including city and the country

IBAN No/Account No: IBAN no. is necessary for international transfers/ account no. is not mandatory

Beneficiary’s full name: your name as stated on the bank account

Intermediary Bank: this field is not mandatory

SWIFT/BIC code: please provide your Bank’s SWIFT or BIC code

Please sign the withdrawal form and send it back to us.

Once a withdrawal form is submitted, it can take up to 3 business days to approve and process the request. It can take up to 5 business days for the funds to show in your account. Kindly note, that we will only process your withdrawal request, if your account is in compliance with the Know Your Client legal requirements.